NEW! Release notes Business Engine September 2026

Orders

Resumed order notification
Customers now receive an email notification when a paused order is resumed, matching the notification they already get when the order is paused. No configuration needed, this is enabled automatically. Email is controlled by the Email template Customer: Resumed Order. 

Cancel order flow update
The Force termination option has been removed. All order terminations now go through the Cancel order flow, which makes it clear what happens if no cancellation date is entered. A checkbox lets you choose whether the customer receives a notification email or not. Orders terminated without a date are tracked separately in reporting. Read more here.

Cancellation reason enforced for bulk cancellations
Cancellation reason is now enforced for bulk cancellations as well, using the same setting that already controls whether a reason is mandatory or optional for individual cancellations, part of the same Cancel order flow update above.

Discard reasons

You can now capture why a record was discarded. When enabled, a reason (and an optional comment) can be selected when discarding a survey, order, customer, or other entity, whether one at a time or in bulk. To set them up for your organization, contact your Customer Success manager or COS Support. Read more here.

Customer Communication

Branded password and login emails per Marketplace/Group
Password and login related customer emails (new password, password changed, and passwordless login) can now be branded per Marketplace or ObjectGroup, alongside the sender address and display name. Configure this on the mail template page, where a group specific sender address, display name, and template can be set. If nothing is configured for a group, the mail behaves exactly as before, using the existing global settings.

Bulk SMS
In bulk customer notifications, you can now choose to send by email, SMS, or both, with a separate template for SMS. SMS is available if the TextMessaging feature is enabled in your environment. Contact COS Support if you'd like it set up. 

Configure this per bulk notification when creating it: pick the delivery channel, and set up the SMS template if used. Read more here.

Scheduled bulk sends

Bulk notifications can now be scheduled ahead of time instead of sent immediately, with a configurable batch size, start time, and frequency. Configure this per bulk notification when creating it: set batch size, start time, and frequency for scheduled sends. Read more here.

Provisioning

Addon provisioning parameters
Addons can now carry provisioning parameters that are applied automatically when a network contract proposal is created. This includes support for addons that change what is provisioned entirely, such as switching a service to a static IP. Read more here.

Customer Management

SuperAdmin access to Customer Types
SuperAdmins now have access to manage Customer Types. This includes changing settings per customer type, such as billing settings, so different types of customers can be configured with their own rules rather than sharing one global setup.

Field Service Management

This information applies only when FSM Work orders are used

Work order sort order
Work orders shown in the work order slide in-panel in Business Engine now appear newest first. No configuration needed, this applies automatically.

Other Improvements

Mail template traceability
Sent emails now store which specific template version was used to generate them. When viewing a sent email, you can see and click through to the exact template version that was used, making it easier for support to trace exactly what content a customer received.

Location Source filter on Object List
The Object List now includes a filter for Location Source, letting you filter objects by how their location was created (Admin, Import, or Portal), making it easier to track Object history.