How to Cancel an Order

Introduction

Canceling an order in COS Business Engine (BE) is a simple process that can be performed through the Admin interface. Whether an order was placed incorrectly, is no longer needed, or the customer has requested cancellation, this guide will show you how to properly cancel an active order.

Solution Overview

Order cancellation can be done through the COS Business Engine Admin portal. Depending on the order status, you may either cancel it immediately or set a future cancellation date. Follow the instructions below to cancel an order effectively.

At the top of the page use search bar to search for Orders and select the Orders option under the Operations dropdown.

 

Use the search bar to locate the specific order you want to cancel. You can filter your search by the customer name, order number, or object. Or simply click the search button to display all orders in the system. Once you’ve found the order, click on the order number to view the order details.

In the order details page, find the “Actions” button at the top with a "lightning bolt" icon. Depending on the status of the order, you will have two options:

1. • • Force Termination: This will cancel the order immediately, regardless of the planned cancellation date. Note, there is no confirmation page displayed, clicking this option will immediately cancel the order.
     • Cancel Order: This option allows you to choose a future date when the service will be canceled.
   
3. After the order is canceled, notify the customer about the cancellation, if required. The system may automatically send an email to the customer, depending on your notification settings.

Step-by-Step Instructions

How to Cancel an Order