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Survey → Signup → Order Flow in Business Engine

This article explains the flow from a survey or signup to an order, in relation to the object’s deployment and status.

The starting point of the customer journey depends on the area settings:

  • Survey: Possible in areas where demand collection or interest mapping is enabled.

  • Signup: Possible in areas where service can be ordered or prepared for deployment.

  • Order: Possible in areas where the network is already deliverable.

Key Principles

  • Surveys:

    • A survey collects customer interest in a given geographical area or on predefined addresses.

    • When a survey is submitted, the address is saved as an Object with status Not deliverable.

  • Signups:

    • In areas where signups are allowed, they initiate the next stage of the customer journey.

    • Deposits can be collected at the signup stage if enabled.

  • Orders:

    • All billing is based on the order’s activation date (unless deposits are enabled).

    • Orders drive the actual service state and provisioning.

       

Process Flow

The customer journey can begin in different ways depending on the area settings. In areas where surveys are enabled, a customer can first submit a survey to register interest. When a survey is submitted, the system creates an Object in status Not deliverable.

If the area allows signups, the customer can then proceed to create a signup. Once a signup is marked as Ready for deployment, the Object status changes to In deployment, and a Work Order is created in Business Engine. At this stage, the selected service is converted into an Order.

When the Work Order has been completed, the drop is installed, the ONT is assigned, and the Object status changes to Deliverable. Any awaiting order is then provisioned and activated, marking the service as live. The signup is marked as Connected at this stage and will retain this status regardless of any changes to the order. The signup itself is no longer relevant, since the Object/address is connected.

Summary

  • Surveys capture interest and create objects in status Not deliverable.

  • Signups move customers into the deployment process (deposits can be used).

  • Orders activate services and control billing.

  • A canceled order does not reset the signup’s connected status.