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How to Prevent Customers from Removing a Payment Method in the Marketplace

The Allow Payment Method Removal setting (default: Off) controls whether customers can remove their payment methods in the Marketplace.

Behavior

  • When Allow Payment Method Removal is Off (No) (default):

    • Customers cannot remove their last payment method.

    • They can only replace it with a new payment method.

  • When Allow Payment Method Removal is On (Yes):

    • Customers can remove any payment method, including the last available one.

    • Replacement is optional in this case.

To change the Allow Payment Method Removal setting, please contact COS support