Network & Provisioning
      Back to home
      1. COS Customer Help Center
      2. Network & Provisioning

      Diagnostics Behavior for ONT and Orders

      When performing actions related to ONT connections and orders, the system automatically saves diagnostics/light levels with predefined types.

      This only applies when using automatic provisioning.

      Expected Behavior:

      • Connecting an ONT to an Object: Diagnostics are automatically saved with the type "Installation".
      • Activating an Order for an Object: Diagnostics are automatically saved with the type "Order activated".
      • Terminating an Order and Activating a New One: Diagnostics are automatically saved with the type "Order activated".
      • Manually Saving Diagnostics: When manually saving diagnostics, the type is set to "Other".