The easiest way to troubleshoot why a service is not appearing in the marketplace is to use the "Test Availability" feature, which can be found within each service in the BE administration portal.
Solution Overview
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Access the Service
Navigate to the specific service that is not visible in the Marketplace. -
Use the Test Availability Function
- Locate the Test Availability option within the service settings.
- Input an object related to the service to test its availability.
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Review the Results
The Test Availability function will provide a detailed list of potential reasons why the service is not visible. Common issues may include:- The service is not published for specific objects or groups.
- Configuration issues with the service or associated objects.
- The service may not meet all criteria to appear in the Marketplace (e.g., pricing, terms, or eligibility requirements).
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Resolve Identified Issues
Based on the test results, address the identified issues, such as:- Publishing the service for the appropriate objects or groups.
- Correcting any missing or incorrect configurations.
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Verify Visibility
After making adjustments, confirm that the service is now visible in the Marketplace.
Key Notes
- The Test Availability function is an essential tool for diagnosing visibility issues.
- Ensure that your services are correctly configured and published for the relevant objects and groups.
- Marketplace visibility depends on proper configuration, eligibility, and publication.
By following these steps, you can identify and resolve the reasons why your services are not visible in the Marketplace.