Wholesale Promotions in Business Engine

Overview

Applies to: Operators in Open Access Networks

Promotions in COS Business Engine are used to temporarily adjust wholesale relationship fees so Service Providers can offer discounted pricing to end customers for a defined period. The promotion concept has two parts:

• Operator Promotion: Created by the Network Operator and aimed at Service Providers (wholesale-side).

• Service Provider Promotion: Created by Service Providers and aimed at end customers (retail-side), based on the Operator Promotion.

Operator promotions can be customized by Service Provider and by area, allowing targeted promotions where needed.

Operator Promotions

What an Operator Promotion does

An Operator Promotion temporarily reduces relationship fees, enabling Service Providers to create discounted customer offerings during the promotion period.

Create a new Operator Promotion

When creating an Operator Promotion, you typically configure:

• Name: Internal promotion name (shown only in the administration portal).

• Signup from: First date when end customers can place new orders linked to the promotion.

• Signup to: Last date when end customers can place new orders linked to the promotion (optional if open-ended).

• Active: Controls whether the promotion is active/inactive. If inactive, it will not be shown in the customer portal and will not apply discounts going forward; existing orders are not affected.

• Visibility (Portal): Visible to all, or Only visible for objects with promotion access (i.e., objects that meet the promotion conditions). If set to “visible to all,” non-eligible users can see the service but cannot order it.

• Type of validity period: Controls how long the discount applies to new orders (e.g., until a specific end date or for a number of months).

• Filter: Used to limit which objects/customers have access to the promotion.

• Terms and Conditions: Free-text field describing conditions for Service Providers. This is visible to Service Providers only (not to end customers).

Allowed Service Providers and Service Types

You can select:

• Which Service Providers can use the promotion.

• Which Service Types can be connected to the promotion and receive a fee reduction.

Fee reduction logic

Fee reductions are used to lower the relationship fee. Instead of a fixed price change, the promotion uses a percentage reduction.

Example: If you apply a 50% reduction to a monthly cost, the fee is halved during the active promotion period.

Filters for Promotion Targeting

Why filters are used

Filters are commonly used to control exactly which objects/customers should have access to a promotion.

A filter includes One or more values/conditions that must be met by an object/customer for access

You can add multiple filter values, and filters can be used for scenarios such as identifying “passive ports.”

Filter values: type, operator, value

Each filter condition consists of:

• Type: What kind of data is evaluated

• Operator: Whether it must match (Equal) or must not match (Not equal)

• Value: One or more values for the selected type

If multiple values exist for a type, matching any one value is enough. For metadata-type conditions, values must be added individually (not comma-separated).

Filter types mentioned

Examples of filter types include:

1. Service type has/does not have an active order (e.g., to target passive ports)

2. Metadata (on object or customer) has a certain value

3. Selected object numbers

Object count visibility

Each filter displays the number of objects matching the filter values, and the count can be updated if filter values change.

Notifying Service Providers and Address List

Notify Service Providers

From an Operator Promotion, you can click Notify Service Providers to inform them that the promotion is available.

• The email content is controlled by the email template: “TL: New Operator Promotion”

• It is sent to the email address configured as the Service Provider’s internal email

Address list report

Each promotion includes a View address list link that opens a report showing which objects are included in the promotion.

Note: Service Providers who should access the report must be enabled under Report Security on the report page.

Service Provider Promotions (Customer-Facing)

Service Providers can view Operator Promotions on relevant services and then create their own customer-facing promotion based on it. The Operator Promotion terms/conditions are carried over as guidance.

The referenced how-to guide for creating a Service Provider promotion is available in the COS Help Center knowledge base (see the link shown in the PDF).

Reporting: Orders per Promotion

On the Operator Promotion, you can see:

• Linked customer/service provider promotions

• The number of orders placed connected to the promotion

There is also a report called “Orders per promotion” to extract promotion order data.

Additionally, when searching for orders, it is possible to filter orders that have a promotion applied.