Release note Business Engine June 2025

Administration Portal

• Improved Visibility of Hidden Information
  Previously, some information and fly-ins were hidden on the pages, and you had to click the settings gear to see them. This has now been replaced by a dedicated icon for this purpose - an eye icon.  Whenever there’s more information available in a card, click the eye icon to show or hide the additional details.
  
  
• Delete Objects with Discarded or Incomplete Surveys
  It is now possible to delete objects that have either discarded or incomplete survey data.
  
  

Customer Management

• New Field: Order State Dropdown in Customer List
  
  
• New Search Filter: Days Since Due
  A new column and filter have been added to the Customer List for "Days Since Invoice Due."
  Only visible when billing is enabled. Filters customers with at least one invoice overdue by the specified number of days.
  
  
• Bulk Actions in Customer- and Order List
  

  Added two new bulk actions to the Customer List: Pause Orders and Cancel Orders.
  Additionally, Pause Orders has also been added as a bulk action in the Order List.

  • Pause Orders --> to pause internet orders

  • Cancel Orders --> terminate all orders

• Auto-Resume Parked Orders After Invoice Payment
  Orders parked due to unpaid invoices will now be automatically resumed when all overdue invoices are paid.

  • Terminated orders are not affected.

  • A record is added to Order History, including reason and note.

• Mandatory Cancellation Reason
  If the feature to track Customer Retention is enabled, a cancellation reason must be provided when cancelling an order in Admin.

Integrations-FSM

• Create Work Order from Ticket
  It is now possible to create a Work Order in FSM from a Ticket, even if the object does not have an associated order.

  • An email is sent to the customer upon creation.

• • A link to the FSM system is included.

  • The FSM view displays the related Ticket information.

  • When the Work Order is assigned and completed, the Ticket in the backend (BE) is automatically closed, with the closure reason and note filled in.

  • Work Orders can also be edited from the Ticket page or cancelled.

• New Email Template: Customer.InstallationCancelled
  Used when a Work Order created from a Ticket is cancelled. Applies to:

  • Tickets with an associated order

  • Tickets without an associated order

• Ticket Creation on Failed Work Orders
  A new Ticket will be created in BE if a Work Order is marked as failed in FSM.
  
  

Marketplace

• Changed PIN Length for Account Verification
  The security PIN for verifying account ownership has been changed from 6 characters to 4.

• Referral Code in URL & Required in Sales Mode

  • You can now pass a referral code in the URL via ?referralCode=XXX.
    This sets a cookie that pre-fills the referralCode field during the order summary step.

  • When Sales Mode is enabled, the referralCode field is mandatory.

• Warning on Duplicate Orders for Objects
  New system setting: AllowServiceChangeOnObjectsInDeployment (enabled by default).

  • When disabled, objects in deployment with active services will not display available services for changes.

  • A customizable message will appear in these cases.

• AddOns
  

  • Display Ordered AddOns on MyPages
    Customers can now view their ordered AddOns on MyPages for better transparency.

  • AddOns Displayed Earlier in the Process
    Ordered AddOns are now shown earlier in the customer journey, improving visibility during order and follow-up.

  • Custom Display Order for AddOns
    You can now set the display order of AddOns, allowing you to control the sequence in which they appear to customers.

API and Webhooks

• Payment Method Data Added to Partner API
  Enables detection of customers without a payment method to avoid scheduling installations prematurely.

Various bugs and minor improvements