Open Access - Service Providers "taking over" an object where another Service Provider has an active service

Scenario Overview

• Up Networks has an active order on an object

• You are logged in as CLE Admin

• A new Service Provider attempts to create a new order on the same object

Creating a New Order While Another Service Is Active

Warning When Creating a New Order

When clicking New order, a warning banner is shown indicating that another Service Provider already has an active service on the object.

This is expected behavior and is intended to prevent accidental service conflicts.

Error When Using Today’s Date

If you:

1. Set From date to today’s date

2. Click Save

An error will be shown.

Reason:
A new service cannot start immediately while another Service Provider still has an active order on the object.

Allowed Takeover Scenario

If the existing order from the current Service Provider:

• Is in Awaiting cancellation status

• Has a Cancellation date set

Then the other Service Provider can create a new order, as long as:

• The From date is set to a future date (not today)

What Happens Next

• The new order is accepted with a future From date

• When the new order is activated:

  • The old order is automatically deactivated

  • The new Service Provider takes over the object

This behavior supports Open Access principles while ensuring service continuity and operational safety.