⚙️Order Management
Configurable Earliest Cancellation Date
The Earliest Cancellation Date can now be calculated based on either the From Date (intended delivery date) or the Activation Date (actual delivery date). Read more here
🚀 Deployment
Bulk Application of Work Order Templates
Operator users can now apply Work Order Templates in bulk to multiple Work Orders directly from the list view. This improves operational efficiency when managing large volumes of similar work orders. This functionality applies to the COS Deployment Portal and is not related to the FSM Deployment Portal. Read more here
🛒🌍Marketplace
Improved Order Completion Feedback:
Customers now receive immediate feedback on the Order Done page in the following scenarios:
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Installation scheduling failure (FSM only):
If the selected timeslot is full when using COS FSM, a message is shown directly after order completion. Read more about how to find these orders in Admin here. -
Equipment not reachable (auto-provisioning only):
If network equipment cannot be reached during auto-provisioning, a Marketplace-configurable message is displayed immediately.
All messages are configurable via Translations.
Customers no longer need to visit the Customer Portal to see these messages.
Addon Options & Bundled Addons
We have expanded the Addon functionality to support selectable Addon Options and Bundled Addons.
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Addons can now include selectable options (e.g. equipment models) with individual pricing.
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Addon options can be selected during order placement and are billed separately.
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Addons can be bundled together and automatically added when a parent addon is selected.
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Bundled addons follow the parent lifecycle and are handled automatically in billing.
Existing addon functionality continues to work as before.
French Language Support Added to Marketplace
French is now available as a supported language in the Marketplace.
If you are interested in offering French in your Marketplace, please contact Support to discuss the required setup and configuration.
Support for Custom JavaScript Files in Marketplace
You can now upload custom JavaScrip files to a specific Marketplace. These files are automatically loaded on all public Marketplace pages.
Note: All responsibility for the uploaded files and their impact on the Marketplace rests entirely with the Operator.
💳End Customer Billing
This information applies only when end-customer billing is enabled.
New Filter: Customers with Payment Methods (Order List)
A new filter, “Customers with payment methods”, has been added to the Order list. This filter was previously only available in the Customer list and is now accessible directly in Orders to make it easier to identify and manage orders linked to customers with or without registered payment method.
Automatic Credit Creation for Negative Invoices
Negative invoices can now automatically generate a customer credit for the corresponding amount.
The functionality is controlled by the setting BillingAutomaticCreditForNegativeInvoices.
It is also possible to specify a dedicated GL Code for these credits using BillingGLCodeForAutomaticCredit.
When enabled, any invoice with a negative total will automatically create a credit on the customer account. Please remember to update your invoice templates to clearly communicate to customers how you handle negative invoices.
Billing Information Now Visible for Prospects
Billing-related information is now visible directly on Prospect records. Previously, deposit payments were only visible in the signup history. Invoice rows (for deposits) are now displayed on the Prospect, and relevant billing details are shown on the customer record. Makes it easier to track and review payments.
Payment Method Deactivation in Admin
It is now possible to deactivate payment methods directly in the Admin UI. This action is restricted to CO SuperAdmin users only.
Connection Cost Billing for Fiber Installation
Operators can now charge a dedicated fiber installation fee using the new Connection Cost functionality. The feature supports optional upfront deposits, automatic installment splitting, workflow-based invoice generation, and separate billing provider handling. Connection cost details are clearly presented in the Marketplace during signup. Read more here.
🔌API Improvements
Prevent Provisioning on Order Creation via API
It is now possible to disable provisioning when creating orders via the API, aligning the behavior with Order Import.
By setting "ignoreProvisioning": true in the API request, no provisioning (including Altiplano calls) will be triggered upon order creation.
Provisioning can later be triggered manually by resending provisioning on the order.
This provides greater flexibility for staged activations and controlled rollout scenarios.
API Support for Deactivating Customer Emails
The Order Create API (when including Customer data) now supports setting the field Deactivate e-mail until.
If the current date/time is earlier than or equal to the specified value, emails triggered for the customer will be created and logged, but not delivered.
If the field is null or set to a past date, emails are sent as normal.
The field can only be set to a future date when creating an order and cannot be set earlier than an already existing value on the customer.