The provisioning process consists of three main steps. This guide helpss troubleshooting errors that can occur in each step, before the order has been activated.
Applies to
Operator Open Access
Operator Single Provider
Service Provider
Contractor
Introduction
The Auto provisioning flow consists of three main steps, as shown below.
This guide helps troubleshoot errors that can occur in each of those steps and how to handle them. If you prefer to download a document with the content in this article, click here.
To enlarge the images, right click and select "Open in new tab".
Order status related to steps in provisioning and installation
Connection errors
The Connection errors occur when there is a failure in the process of connecting an ONT to an Object.
To enlarge the image, right click and select "Open in new tab".
Provisioning errors
The Provisioning errors occur when there is a failure in the process of provisioning the ONT.
To enlarge the image, right click and select "Open in new tab".
Provisioning - configuration missing
Provisioning - other errors
