Skip to content
English
Contact us View All Tickets Sign in
Contact us
  • There are no suggestions because the search field is empty.

How to Stop Invoice Generation for Specific Customers

If you need to prevent invoices from being generated for a specific customer, you can do this by adjusting the customer’s billing settings in COS Business Engine.

This applies if you are using our end-user billing.

Steps

  1. Go to the Customer record

  2. Locate the setting Disable Automatic Billing

  3. Change the value to Yes

  4. Save the changes

Result

Once Disable Automatic Billing is set to Yes:

  • Invoices will no longer be generated automatically for this customer

  • Existing invoices are not affected

  • Billing can be re-enabled at any time by setting the value back to No

Typical Use Cases

  • Special billing arrangements

  • Temporarily pausing billing

  • Manual or external billing handling

  • Resolving billing disputes

This setting provides a simple and controlled way to manage billing exceptions on a per-customer basis.