How to pause an Order?

Enabling Pause Functionality:
Whether it will be possible to pause an order or not is set on the Service Type. To enable pausing for an order:

1. Ensure the Pause order allowed setting is enabled for the respective Service Type.
2. Once enabled, the Pause/Resume action will appear for applicable orders.

How to Pause an Order:

1. Navigate to the active order.
2. Select the Pause action.
3. Confirm the pause to temporarily deactivate the order.

Key Details:

• Manual Pausing:

  • Orders paused by the Service Provider, Operator, or customer will not be automatically terminated (read more about automatic pausing below).
  • Customers can resume paused orders via the Marketplace. Don’t use this function for abuse-cases or billing issues.

• Automatic Pausing:

  • Occurs when a new order containing an untagged VLAN (e.g., internet order) is placed at an object that already has an active order with an untagged VLAN from another provider.
  • The paused order remains in this state for a predefined period (default is three days) before being automatically terminated.
  • Service Providers cannot resume automatically paused orders. These must be handled by the customer via the Marketplace or by the Operator.

Billing and Status Considerations:

• Wholesale Cost: Wholesale fees still apply to paused orders.
• Status Updates: Paused orders retain their status as active orders, but the provision is inactive.
• Eligible Orders: Only automatically provisioned services can be paused.