How to Inactivate Admin Users

Applies to:

• Operator Open Access

• Operator Single Provider

• Service Provider

• Installers

As an operator, you have the ability to create users for all service providers and profiles. Service Provider (SP) Admin users can create and edit both SP Admin and SP Support users.

User status

Each user has a Status setting:

• Active – the user can log in to the administration portal.

• Inactive – the user cannot log in.

The status is visible in the user list, together with the user’s Last logged in date.

Best practice

We recommend inactivating users who have not logged in for an extended period of time (e.g., 6 months). This helps maintain security and ensures that only relevant accounts remain active.

How to inactivate a user

You can inactivate users either one by one or in bulk:

Option 1 – Inactivate a single user

1. Navigate to the User management section.

2. Locate the user in the list and click Edit.

3. Change the Status field from Active to Inactive.

4. Save your changes.

Option 2 – Inactivate multiple users (bulk action)

1. Navigate to the User management section.

2. Select the checkboxes for the users you want to inactivate.

3. Choose Activate/Inactivate in the Bulk actions list.

4. The selected users will be updated at the same time.