How to import Orders into Business Engine
The Order Import feature allows administrators to efficiently add multiple customer orders in Business Engine. It can be used for both active orders and historical orders that have been canceled. This functionality is particularly useful when migrating data from external systems.
Before performing an import, ensure that:
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All services and service providers exist in the system.
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All object numbers exist in Business Engine
- Importing objects must be completed before importing orders.
⚠️ Note: It is not possible to update or modify existing orders using the import function. The import can only be used to create new orders.
- Suppress customer notifications during import
- Suppress service provider notifications during import
Import Logic for Customers
Orders can be imported in two ways:
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With an existing customer number, already registered in Business Engine
– The order is linked directly to that customer. -
With customer contact details – A new customer record is created.
If an external customer reference is included, it is stored on the order.
When the same reference is used in future imports, the order will automatically link to the existing customer and display the warning:
“Existing customer was found with external reference and will be used.”
Multiple orders with the same reference will be linked to the same customer, showing this warning each time.
Errors and Warnings
| Message | Description |
| Missing provisioning configuration for service | The VLAN configuration is missing for the service provider. Check under Provisioning → Provisioning Configuration. |
| The object is not connected | Displayed when the service type requires a switch or ONT connection for activation, but the object lacks a network element connection. |