COS Business Engine allows Service Provider Users to manage both credits and refunds on customer invoices, whether they’re unpaid or already paid. This guide provides step-by-step instructions for adding a credit to an unpaid invoice or issuing a refund to a paid invoice.
Applies to: Service Providers.
Refunds
Refunds are processed from the Invoice section, under the Payments tab.
If the invoice is unpaid, you’ll have the option to add a credit.
If the invoice has already been paid, you’ll be able to create a refund.
For Refunds (Paid Invoices): The refund will be processed to the original payment method used by the customer when the invoice was initially paid.
Refund/Credit Button Visibility
Please note: The Refund/Credit button will be hidden if the invoice has any pending payments.
Credits
Credits are created from the Customer record, in the top menu.
Selecting a Transaction Template When Creating a Credit
When creating a credit, it is possible to select a Transaction Template. These templates are managed through the Settings menu under Billing > Transaction Templates. Within each template, you can define whether the amount should be positive or negative.
Credits - Available Funds
When a credit is applied to a customer's account, it will be stored as Available Funds. These funds will automatically be used as payment when the next invoice becomes due or on the autopay date. There is no need to notify the billing team for this to happen.
Editing Credits
It is possible to edit credits if needed.