Introduction
COS Business Engine allows Service Provider Users to manage both credits and refunds on customer invoices, whether they’re unpaid or already paid. This guide provides step-by-step instructions for adding a credit to an unpaid invoice or issuing a refund to a paid invoice.
Applies to: Service Providers.
Solution Overview
To begin the process of crediting an Invoice enter "invoice" into the search bar on the top left hand side of the screen and select the "Customer Invoices" option, this will bring you to the Invoice Search menu.
Once you have navigated to the Invoice Search menu, Users will be able find various Customer Invoices using search parameters like invoice number, invoice date, or payment status. Once a User has found the Invoice they are looking to credit, they simply need to click on the "Invoice Number" link to open it up.
If the invoice is unpaid, you’ll have the option to add a credit.
If the invoice has already been paid, you’ll be able to create a refund.
With the selected invoice open, select the Refund/Credit icon to begin the process.
Selecting the "Refund/Credit" option you will be presented with the Refund/Credit menu where you will choose the amount you wish to credit as well as the payment method and a short description of the reason for the credit. Once you have input the needed information, simply click the "create refund&credit" icon to finalize.
For Credits (Unpaid Invoices): Once you confirm the credit details, the specified amount will be credited to the customer’s account.
For Refunds (Paid Invoices): The refund will be processed to the original payment method used by the customer when the invoice was initially paid.