How to Change the Ticket Notification Receiver

The notification receiver for tickets depends on whether the ticket is directed to the Operator or a Service Provider. Below are the steps to update the respective email settings for ticket notifications.

Changing the Notification Receiver for Operator Tickets:

Tickets sent to the Operator (e.g., from a Service Provider or when a customer selects "Not related to any service" in the Marketplace) are sent to the Receiver Email set in the email template Operator: Ticket Created.

Steps to Update:

1. Navigate to Settings > Data > Email Templates.
2. Locate the template Operator: Ticket Created.
3. Update the Receiver Email field with the desired email address.
4. Save the changes by clicking Update

Changing the Notification Receiver for Service Provider Tickets:
Tickets assigned to a Service Provider are sent to the Ticket Email configured for that Partner.

Steps to Update:

1. Go to Settings > Services > Partners.
2. Select the relevant Partner.
3. Update the Ticket Email field with the new email address.
4. Save the changes.