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How to Add Terms and Conditions to a Service?

Services in BE Admin support two ways of presenting terms and conditions to subscribers: uploading a document directly or linking to an external URL. The approval checkbox is always displayed in the checkout flow regardless of which method is used. 

 

Whether terms are required at all is defined by the Connected file types set on the Service Type Definition

Document Upload

Agreements must be uploaded per available language in the Marketplace.

To upload an agreement:

  1. Go to the Service record
  2. Navigate to the Agreements section
  3. Upload the relevant document for each available language

URL-based Terms

Instead of uploading a document, operators can point to an external URL where the terms and conditions are hosted.

To add a URL:

  1. Go to the Service record
  2. Navigate to the Agreements section
  3. Enter the URL to the terms and conditions page

Important: When using a URL, operators are responsible for tracking which version of the terms was in effect at the time of a subscriber's order. The date of acceptance is saved on the order, but the system does not store a snapshot of the linked page. It is therefore recommended to maintain a version history of the linked terms externally.