How is phone numbers validated in Business Engine?

Validation & Formatting Rules

• Validation Scope:
  Both mobile and landline phone numbers are validated and stored in an unformatted state.

• Automatic Formatting:
  As soon as a valid phone number is detected, the system applies formatting. This formatting is for display purposes only; the number is stored unformatted in the database.

• Country-Specific Behavior:

  • If the number originates from the same country as the current environment, the country code is not required for validation.

  • International numbers must include a country code to be considered valid.

• Text Messaging Logic:

  • When text messaging is enabled:

    • The system prepends +1 to the stored number (for applicable regions), but this prefix is not shown in the user interface.

  • When text messaging is disabled:

    • The +1 prefix is not stored, except in the case of international numbers, where the full international format is retained.