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Billing Overview in Business Engine

COS Systems Business Engine integrates with Stripe to handle billing and payments, providing a seamless and automated experience for both operators and end customers.

Key Features

  • Invoice Management

    • Invoices are generated in Business Engine.

    • Invoicing is automatically cancelled when an order is terminated.

    • First invoices include prorated costs and any applicable start fees.

  • Payment Methods

    • Supported: Credit Card, ACH (US), and SEPA (EU).

    • Customers can choose automatic or manual payments via MyPages.

  • Billing Cycles

    • Two available options:

      • Monthly: Invoices are generated on the 1st of each month.

      • Anniversary: Billing date is based on service activation and remains fixed.

  • Customer Interaction

    • Customers view and download bills, register/update payment methods and make payments via the Customer Portal (MyPages).

    • Possible to enter payment methods, on behalf of customers, in the Administration Portal.

Invoice Lifecycle

  • Statuses:

    • Draft, Open, Paid, Late, Void, Uncollectible.

  • Refunds are automatically processed for unused periods upon termination (Monthly cycle only).

Additional Tools

  • Filtering:

    • Admins can filter invoices and customers based on payment status or method availability.

  • Promotions:

    • Automatically reflected in invoice amounts with labeled periods.

  • Late Fees:

    • Configurable fixed or percentage-based late fees applied after a grace period.