Introduction:
User profiles in COS Business Engine are essential for managing system access and ensuring that users have the necessary permissions aligned with their roles. Each profile grants access to specific features and data in the administration portal, which is critical for operators, service providers, and other stakeholders. This article will walk through the different types of User Profiles in COS Business Engine.
Solution Overview:
CO SuperAdmin:
- This is the highest-level profile, typically reserved for system administrators within the network operator's organization.
- Access: Full access to all functions, menus, and configuration options across the COS Business Engine.
- Usage: Often used for system setup, configuration management, and high-level troubleshooting.
CO Administrator:
- Assigned to administrative users within the network operator’s team.
- Access: Ability to create and edit almost all features in Business Engine except they are not able to create new Users/Profiles, not able to make changes to Network Object Types, and will be unable to make changes to the Speeds Menu of the Provisioning Settings dropdown.
- Usage: Manages service providers, customer accounts, billing configurations, and general administrative tasks within the operator’s scope.
CO Support:
- Designed for support personnel within the operator’s team.
- Access: Limited to functions required for customer support, such as viewing customer orders, troubleshooting tickets, and monitoring service status.
- Usage: This profile assists in resolving customer issues without having access to high-level configuration settings.
CO Support:
- Designed for support personnel within the operator’s team.
- Access: Limited to functions required for customer support, such as viewing customer orders, troubleshooting tickets, and monitoring service status. Support Users will be able to create/edit new Areas, Groups, Objects, Services, and Disruption Notifications. While they will not be able to create a new Ticket, they will be able to open existing Tickets and make changes to them or close out a resolved Ticket.
- Usage: This profile assists in resolving customer issues without having access to high-level configuration settings.
CO TechAdministrator:
- Tailored for technical personnel responsible for network maintenance and troubleshooting.
- Access: Access to network configuration and monitoring features, including provisioning dashboards and network element management. TechAdministrator Users will be able to create/edit Work Orders and Work Order Tasks, Objects, Areas, Disruption Notifications and Network Elements/Types, and information related to Provisioning such as Network Services and Speeds.
- Usage: Primarily used for technical troubleshooting, diagnostics, and network element adjustments.