An Overview of the Objects Page in Business Engine

The Object page in COS Business Engine is where users will manage key information relating to addresses and locations where active Services could be, or is currently, being delivered. This guide will provide a high-level overview of the Objects page.

Introduction 

In COS Business Engine, an Object represents the physical location or endpoint where a service could be delivered or is currently being delivered to an active Customer. This could be an apartment, house, office, or any other type of property that requires a connection. The Object Page serves as a central hub for managing the details related to each object, such as service availability, status, and important Customer information.

Solution Overview




The Objects page can be found by typing "Objects" into the search bar on the left-hand side of the Business Engine Dashboard or selecting Objects under the Operations dropdown menu.

Once you are on the Objects page you will have the ability to view any Objects currently in your Business Engine environment and you will be able to search for any Objects using a detailed search engine. At the bottom of the screen, users will have a list of Objects matching their search criteria. They will have a high-level look at relevant information such as address and Object type which will designate whether or not the Object is a single-family home, multi-dwelling unit or a business. 

Clicking on an Object in the search view will bring you to the specific page for that Object. This view will show you key information relating to the selected Object. Orders and services tab provides an overview of current and past orders, along with associated customer information. The Related section displays Work orders and Tickets linked to this object. In the Network tab, you can view connected network elements and their statuses, while the History tab will display a comprehensive list of system activities that have impacted the object. This information can be valuable for troubleshooting purposes.

Business Engine users will also be able to create an object manually at any time by selecting the blue "+" icon. 



Next to the new Object creation icon is also the Actions icon which will allow users to make batch, or bulk, changes to any Objects they have selected using the search function. The Actions icon will also allow users to export out data on any selected Objects as a .csv or .xlsx. file extension. 

The Object Page in COS Business Engine is a powerful tool for managing the lifecycle of an Object, from deployment to service activation and beyond. COS Business Engine users can use this page to monitor Service status, manage Customer information, and ensure that billing and service provisioning are accurately handled.